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What Readers Are Saying
"Re-writes the rules for customer experience in the split-second digital age."
-Claire O’Neill, former UK Business Minister and Global Decarbonization Advisor
"A treasure trove of hard-earned lessons. You owe it to your customers and your business, to heed his advice."
-Chunka Mui, Futurist and author of A Brief History of a Perfect Future: Inventing
the World We Can Proudly Leave Our
Kids by 2050
"True to its title, The 10-Second Customer Journey is a fast path to marketing excellence."
-Brad Brinegar, Chairman Emeritus of McKinney and Executive in Residence at the Duke Innovation and Entrepreneurship Initiative.
What Is The 10-Second Customer Journey About?
Articles
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