Todd Unger

Want to really get to know your target customer? Then learn to see them in "4-D." One of the secrets I've learned about target...

By Todd Unger, Chief Experience Officer, and author of The 10-Second Customer Journey When I first started the role of Chief Experience...

You hear the term “customer experience” all the time, but what exactly does it mean, and where did it come from?

If someone asked you, “what does customer experience mean?” you’re likely to think first about...